Privacy Policy

1. Introduction

ZIP Concierge ("we", "our", or "ZIP") operates a rental marketplace and property verification service. We are committed to protecting your privacy and complying with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect:

• Personal information (name, email, phone)
• Account information and login credentials
• Property listing information (if you are an owner)
• Payment information (processed by Stripe; we do not store card numbers)
• Usage data (e.g. analytics to improve our services)
• Location data (only with your consent, e.g. for property search)

3. How We Use Information

We use your information to:

• Provide and improve our marketplace and verification services
• Process payments and verification bookings
• Send you notifications about properties and bookings
• Analyze usage (e.g. via PostHog) to improve the product
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with property owners (for inquiries and bookings), service providers (e.g. Stripe, Cloudinary, hosting) under strict agreements, and where required by law. We do not sell your personal information.

5. Data Security

We use encryption in transit (HTTPS) and at rest, secure servers, access controls, and regular security practices. Payment data is handled by Stripe and is not stored on our servers.

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications

Contact us at the address below to exercise these rights.

7. Data Retention

We retain active account data while your account is in use. Inactive accounts may be deleted after a defined period. Verification and payment records may be retained longer where required by law (e.g. tax or legal obligations).

8. Cookies and Tracking

We use cookies and similar technologies for essential functionality, analytics, and preferences. For details, see our Cookie Policy.

9. International Transfers

Data may be processed in Canada and the United States. We ensure appropriate safeguards with service providers. By using our services, you consent to such transfer where applicable.

10. Children's Privacy

Our service is intended for users 18 years of age or older. We do not knowingly collect personal information from children.

11. Changes

We may update this policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact

For privacy inquiries or to exercise your rights, contact our Privacy Officer:

Email: privacy@zipconcierge.com

We aim to respond within 30 days. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada.